MAINTAIN AND SECURE
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Nomadvance provides maintenance and repair services for all barcode printers, scanners, and data collectors, including major brands like Motorola, Intermec, Zebra, Honeywell, Vocollect and more.
Our customer service department with a team of 25 people has technicians and technical Support Engineers ready to handle your maintenance and repair needs along with an end-user Help Desk. |
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Our maintenance offer covers :
- Hardware
- Software solution
- Radio networking
Nomadvance offers on-site printer and radio equipment services anywhere in Europe.
Nomadvance after-sales activities for hardware and software is managed and tracked through KIMOCE, a customer and after-sales management software.
Nomadvance also provides an online portal to its customers with real-time updates on progress and available at: http://www.nomadvance.fr/espace_clients/index.htm
OUR MAINTENANCE CONTRACTS
Proper maintenance and servicing of your equipment is vital to the profitability of your business - ensuring each machine operates at optimum efficiency and minimising any downtime.
We offer a range of standard maintenance contracts so that you can choose the level of support, response/fix times for your business. We can also tailor a maintenance package to your specific needs.
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Mobile Computers |
Printers |
Wireless Networks |
Repair Service |
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X |
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On-site Intervention |
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X |
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Advanced exchange |
X |
X |
X |
Reloading of applications & configurations |
X |
X |
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Damages coverage option |
X |
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Repair consultation via Customer Extranet |
X |
X |
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WHAT DIFFERENCIATES US FROM OUR COMPETITORS ?
Repair and call traceability
- KIMOCE Tools
- Extranet to follow progress
Reloading of applications and configurations (Plug & Play)
- From the validated « master »
- Homogeneity software/OS versions
- Performance and incident tracking
Technical Hot-line
- Dedicated phone line for technical support
- Technical support levels: 1, 2 and 3
Customized maintenance contracts
- Customized maintenance contracts according to customer needs
- Device maintenance performed by Nomadvance
Quality system (based on ISO9001v2000)
- ESD work area
- Technician training and regular technical updates
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